Refund policy

We have a 30-day satisfaction policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, you’ll need the receipt or proof of purchase. Because our anti-bark devices are personal electronics and for hygiene/convenience reasons, we do not require you to ship the physical item back to us.

To start a refund request, you can simply contact us at info@wizardswarm.com.

You can always contact us for any return or refund question at info@wizardswarm.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or full refund.

Exceptions

Unfortunately, we cannot accept refund requests on final sale items or gift cards after 30 days.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Just contact us at info@wizardswarm.com within 14 days of receiving your order.

Refunds

We will review your request and notify you once your refund was approved. If approved, you’ll be automatically refunded on your original payment method within business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at info@wizardswarm.com.